Guidelines

The following guidelines are designed to provide a smooth process for business interaction.

Placing orders:

The following methods of communication are acceptable for order placement. Email, Telephone conversation, and In person.
 
We will not be responsible for orders or changes or adjustments made to orders through voicemail or Text messaging.

Delivery times:

Product delivery times can vary. Factors such as point of origin, stock availability, replenishment dates, embellishment requirement, order volume, and season activity can all affect delivery time frame. Featured items and basic products generally reach completion within a two- to three-week time frame.

Basic products such as t-shirts, sweat tops, hoodies, performance wear, corporate wear, and some team uniforms can often be produced in 1 – 2 weeks. Please plan your order requirement and allow as much time as possible.

 

Rush Orders:

Rush service is available, and some orders can be completed within 24 hours. These orders are quoted on a case-by-case basis.

Factors such as air freight, overtime rates, and additional costs are reviewed in order to offer the best possible price.

 

Product samples:

Stadium sportswear understands the necessity of viewing physical products prior to ordering. pattern style, color, fit, and fabric texture all factor into your product selection. Naturally, with thousands of products to choose from, we are not able to keep inventory of all product style samples. In order to provide samples for review, we suggest the following steps to assure your selection is accurate. Although the following process does extend delivery time, it also ensures order accuracy.

 

Step 1. Product Images – Our sales representatives will provide high quality images of sample products for your selection. By reviewing these images, a preliminary selection is made. At this stage, a price agreement must be determined in the form of quote acceptance.

 

Step 2. Sample Review – Upon selecting a product from the visuals provided and acceptance of our quoted price, we will order in a product sample in the color you intend to order, which will allow you to verify the product structure, color, fabric, and design. If the product meets your expectation, we proceed to step 3. Shipping for this sample is free of charge.

 

Step 3. Size Samples – Upon sample review and selection confirmation, size samples will be provided in the color of your choice in order to ensure accurate fitting. All samples will be used in your order. In the event that a size is not required, we will return it to our supplier as long as all tags remain attached and the item is unmarked. Please keep all original packaging.

Please inform us of your size sample requirements as accurately as possible, as some of our suppliers do not accept returns.

Shipping for these samples is included as part of the shipping fee on your quoted price.

 

Showroom Samples:

Throughout this website you will see a variety of featured products. The majority of these products are available as in store samples at our north office. Size samples can be picked up and or delivered and signed out with a credit card as security against the product. For a delivery fee based on our delivery fee schedule, we can deliver the size samples to you usually within 12-24 hours.

 

Deposits on orders:

Orders require a 50% deposit at the point of ordering, with the balance payable upon completion of the order. Accounts that have been established with our accounting department will have terms of payment defined on the invoice. N30 requires payment within 30 days of the invoice date.

 

Invoices:

Upon completion of an order, you will receive a copy of the invoice. This copy acts as your notification that your order is complete. Late payments will be subject to interest.

 

Unpaid invoices will open a case for resolution. Unresolved invoices will be sent to Collections and will be billed out at cost plus collection fees and a $100.00 administration fee penalty.

 

Production Errors:

Production errors can include inaccurate quantities, sizes, colors, irregular product manufacture, and substandard embellishment. Substandard product, accuracy errors, and returns are reviewed quickly, and a resolution is pursued immediately with the highest urgency.

Please contact us within 24 hours of receiving your order if there is an inaccuracy.

 

Online Stores:
Online stores will be subject to a base set up fee. This base set up fee will cover the inclusion of 4 products.
Additional products will be subject to surcharges. The incorporation of a fundraising component is available for
schools and organizations.
We strongly recommend ordering samples for size verification. These samples and associated shipping costs will be invoiced
at the time of ordering an online store. All online store sales are final. There are no returns or exchanging of sizes.
Base set up $100.00 (4 products)
Additional Products $20.00 each